If we have sent you an incorrect/defective item or you find that the product does not fit you well, you may return the product within 14-days for an exchange(start counting from your receive day). Please note that the product will have to be in the exact same condition as when you have received it and with the original packaging.
Important information
We will not accept merchandise that has been worn, used, altered, damaged, cut the hangtag ,or defective other than manufacturing defects. In other words, incomplete, damaged, worn, soiled, or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that is damaged as a result of wear and tear is not considered to be faulty or defective.
Exchange Policy is granted for 1 time only for each item.
We are not providing International Returns & Exchange.
INCORRECT/DEFECTIVE ITEMS RECEIVED
We apologize that if we had sent a defective/incorrect item. Please contact us via Whatsapp /Messenger or email at hello1818@eightiin.com
and we’ll respond within 1-2working days.
- All parcel must be sent back to the office within 14 working days (start counting from your receive day).
- Please provide a photo of the defective area and submit your return request via Whatsapp / Messenger or email at hello1818@eightiin.com and we’ll respond within 1-2 working days.
- We advise that all items are to be hand-washed and NOT soaked. We do not guarantee that the items will not be altered (color runs, size shrinks. etc) after washed or soaked, and if this happens, we will not be responsible and no return request due to this reason will be entertained.
- An exchange will be done if the item(s) sent to you is deemed defective.
- A refund will only be processed if the item(s) have run out of stock for exchanges.
- Please take note that we do not provide a cash refund unless the exact item is out of stock and we will provide you a promote code in which you may utilize it to purchase other available items.
- Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed, and unaltered). Exchanges for item(s) which do not meet all mentioned conditions will be duly declined.
- There may be a 0.5-0.8 inch difference in our given measurements. Please allow a 20% discrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.
EXCHANGES BY COURIER
Customers who wish to exchange items on their order may do so according to our return & exchange policy. The customer is solely responsible and liable for the courier charges, costs, and expenses. We advise all customers to return products via a recordable or tracked means as we cannot accept responsibility for items lost in return transit.
The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose of it accordingly. We are not responsible for any items that are returned to us by mistake. We reserve the right to refuse any exchange.
We reserve the right not to accept returns or exchanges received after 14 days of the invoice date. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of the returned items.
